Can I exchange my items?
Did you order an item you like online but is it the wrong size? Instead of returning it, you can exchange it for a different size for free within 60 days.
How do I exchange an item?
Click on ‘Free size exchange’ tell us which item(s) you want to exchange and select your right size. Pack the item(s) and bring the package to a drop off point within 7 days to avoid getting your size exchange cancelled. As soon as the package is scanned by the carrier, your new size(s) will be shipped, if carrier scan is not available - we will send your new size when the parcel is processed at our warehouse. You'll receive a new shipping confirmation email with a tracking code when it leaves our warehouse. We will use our standard delivery service and send it to the original chosen delivery address.
Returning and exchanging items from the same order?
No problem. You can pack all items in the same box. Please use the exchange label instead of the provided return label for the fastest process. We’ll refund you through your original payment method when we’ve received the package. Your exchanged item(s) are then already on their way to you!
When is an item excluded from exchanging?
- Personalized items are made uniquely for you and cannot be exchanged.
- Hype products, such as the Yeezy collection, also cannot be exchanged.
What happens if I use the return label from the box for my exchange?
No printer? No worries, you can still use the label that comes in the box. It only takes a few days longer to arrive as your exchange will be shipped after we've received the returned items.
If you desire your item in a different colour, please return the item and make a new purchase. Items purchased at a physical adidas store can only be exchanged in-store.