How to return
Swiss PostFor exchanges: Once your exchange has arrived and been processed in the warehouse, we will ship your new product(s).
Please note that a product can only be exchanged once. If the new item still does not fit or meet your expectations, please return the product and reorder the new desired item.
Refund processing times:
1. We'll process your return: up to 9 business days
2. Bank processing time:
- adidas e-Gift card: immediately after we’ve processed the return
- Credit/debit card: max 14 business days
- PayPal: max 3 business days
- Sofort: max 3 business days
If you used a voucher that gave you a percentage discount (e.g. 10% off), the voucher can be replaced if you return the order, or part of it by simply contacting us. Monetary amount vouchers (e.g. €10) will be automatically refunded, you will receive a new email for the amount applied to that part of the order